Terms And Conditions

Frustrated with Ineffective and Costly Lead Generation Methods? At Realtor Loop, we blend efficiency with intelligent strategy to produce real, measurable outcomes. Our platform is built exclusively for real estate professionals who want to reduce expenses, save time, and focus on what really counts—closing more deals. Let us take care of your lead generation so you can concentrate on expanding your business.

Realtor Loop aims to empower individuals’ decision-making capabilities by seamlessly integrating human and machine intelligence. Through our exclusive and patented AI technology products, we facilitate text-based conversations with numerous consumers. Our products combine natural language comprehension with personalized data, enabling customers to engage deeply in the purchasing process before interacting with a sales representative.

The terms “we,” “us,” “our,” and “Realtor Loop,” as well as “you,” “your,” and “user” in these Realtor Loop terms of service, shall refer to the user. The term “Realtor Loop services” encompasses both our phone-based and text-based services (referred to as the “Realtor Loop mobile services”) and our website and web app-based services (referred to as the “Realtor Loop web app”), along with various websites, applications, web applications, text messages, email notifications, and other media, or portions of such media, offered by Realtor Loop.

We reserve the right to make changes to Realtor Loop’s Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of Realtor Loop’s Terms and Conditions. Any changes or modifications will be effective immediately upon posting the updated Terms and Conditions on the site, and you waive the right to receive specific notice of each such change or modification.

By utilizing the Realtor Loop services, you consent to our Terms. Your usage of the services implies that you have accepted and agreed to abide by these Terms. If you are accessing the services on behalf of an entity, you agree to these Terms on behalf of that organization and confirm that you have the authority to bind that entity. In such cases, the terms “you,” “your,” or “user” will apply to that organization. If that organization has a separate written agreement with Realtor Loop, it will govern any conflicting provisions.

Whether as an individual or on behalf of an organization, you acknowledge that these Terms are supported by valuable consideration, including your ability to access and use the Realtor Loop services. You confirm that you can comply with all conditions outlined in these Terms.

Using the Realtor Loop services indicates your acceptance of receiving phone calls and text messages from us and our associates. You grant Realtor Loop and its partners express permission to communicate with you via phone or text message at any provided number, including using automated systems, even if the number is listed on a Do-Not-Call registry. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. If you do not wish to receive communications, do not use the service or submit your information.

You are responsible for notifying us of any changes to your wireless number. Failure to do so may result in liability under the Telephone Consumer Protection Act (TCPA). You may revoke consent to receive calls by asking to be placed on our internal Do Not Call list or replying “STOP” to a text message. However, any action already taken in reliance on your original consent cannot be reversed.

A non-refundable processing fee of $60 will be deducted from each refund request to cover merchant transaction costs.

Any disputes between you and Realtor Loop will be resolved through binding arbitration, unless you opt out as described in the Legal Disputes section.

Realtor Loop services are intended only for adults residing in the United States or Canada. We do not knowingly collect information from individuals under 13 years of age.

These Terms are a legal agreement between you and Realtor Loop and are binding upon your use of the services. If you do not agree, do not use the services, text, or email us.

We may update these terms from time to time. Major updates will be announced via app, email, or text. Minor updates will simply be reflected in the “Last Updated” date.

We may access or disclose your data as needed to: deliver services, resolve issues, provide support, protect users or the public, or comply with legal obligations.

“User content” includes all forms of communication through our services: text, voice, video, images, sound, etc.

By using the services, you acknowledge and accept our Privacy Policy. If you disagree, discontinue use immediately.

You authorize us to use your data to: provide services, address security or fraud, respond to emergencies, and meet legal requirements.

“Law” includes all relevant regulations and acts like the CAN-SPAM Act, TCPA, and FCC rules, among others.

You agree not to resell, misuse, or reverse engineer the services. Compliance with laws and these terms is required at all times.

Failure to sign your agreement within 7 days will trigger automatic acceptance.

During service use, you may receive offers from Service/Lead Partners. These are third-party offerings, not Realtor Loop products. By accepting, you consent to share your data with those partners. Realtor Loop is not liable for their services or agreements.

“Confidential Information” means any non-public info marked as confidential. This does not include info already public, previously known, lawfully obtained, or independently developed. Confidential info must only be used as allowed under these Terms and may be shared only as needed.

Realtor Loop may share your Confidential Information with partners to provide services. Both parties agree to protect such information and disclose only as required by law.

Warranty Disclaimer: Realtor Loop services are provided "as is" with no warranties or guarantees of performance.

Warranty Disclaimer

We explicitly deny any and all warranties, whether explicitly stated or implied, including, but not limited to, warranties of merchantability, non-infringement, fitness for a particular purpose, and warranties concerning third-party equipment, material, services, or software. The Realtor Loop services are offered “as is” to the maximum extent permitted by law. In cases where this disclaimer contradicts applicable law, the extent and duration of any relevant warranty will be limited to the minimum permitted under that law.

Refund Policy

All refund claims must be formally submitted in writing within sixty (60) days of the original transaction date. Claims initiated thereafter shall be conclusively barred.

In cases where no substantial effort or service execution has occurred, a non-refundable deduction of ten percent (10%) shall be applied, representing merchant processing costs. Where services have commenced through resource deployment, operational activities, or client deliverables, the Company reserves the right to retain up to fifty percent (50%) of the total amount paid. All refund assessments and outcomes are at the sole discretion of the Company and shall be deemed final and non-contestable.

Indemnification

Realtor Loop will not be responsible for any bills, damages, or costs resulting from any claims arising from your use of our services. You agree to indemnify Realtor Loop against all claims related to your use of our services.

Realtor Loop will not have any liability or obligation for any claims, demands, actions, suits, or discovery demands, including but not limited to third-party subpoenas, government investigations or enforcement actions (“Claim”), and any damages, liabilities, losses, settlements, judgments, costs, and expenses (including reasonable attorney’s fees and costs) (“Losses”) arising out of your use of the Realtor Loop services.

You will defend, indemnify and hold harmless Realtor Loop, its officers, directors, employees, members, stockholders, and affiliates against all claims brought or threatened by a third party against a Realtor Loop party and any Losses related thereto alleging or arising out of your breach of or activities under these Terms or your use of the Realtor Loop services.

As a condition of your indemnification obligations, Realtor Loop will promptly notify you of any Claim, and you will have the sole authority to defend or settle any such Claim, provided that you will obtain Realtor Loop’s consent in connection with any act or forbearance required by Realtor Loop. Realtor Loop will reasonably cooperate with you in connection with your activities under this provision at your sole expense. You reserve the right to participate in the defense of a Claim at your own expense. You will pay all Losses following notice of the Claim. However, you may not settle any Claims for which you have an obligation to indemnify admitting liability or fault on behalf of Realtor Loop, nor create any obligation on behalf of Realtor Loop without Realtor Loop’s prior written consent.

Limitation of Liability

Neither party will be liable to the other party for any indirect, special, incidental, consequential, or punitive damages of any kind, including damages for loss of goodwill, lost profits, lost sales or business, work stoppage, computer failure or malfunction, lost data, or any other damages or losses, whether in tort, contract, or otherwise. This applies even if a party had been advised, knew, or should have known of the possibility of such damages.

However, this section will not limit (A) your liability for breaching the restrictions and requirements section, (B) either party’s liability for breaching the confidentiality section, or (C) either party’s indemnification obligations under these terms.

Under no circumstances and under no legal theory, whether in tort, contract, or otherwise, will either party be liable to the other party for any direct damages, costs, or liabilities that exceed the amounts paid or payable by you during the twelve (12) months preceding the incident or claim.

This section will not limit (A) your liability for breaching section 5 (Restrictions and Requirements) or section 10 (Fees, Payment Terms, and Taxes), (B) either party’s liability for breaching section 11.4 (Confidentiality), or (C) either party’s indemnification obligations under these terms. The purpose of this section 14 is to allocate the risks between the parties as per these terms, and the parties have relied on the limitations set forth herein in determining whether to agree to these terms.

Term and Suspension

By clicking “I Accept” or using the Realtor Loop services, you agree to these Terms, which will be effective from that date and will continue until terminated as described below (“Term”). We may suspend the Realtor Loop services immediately if we have reason to believe you have violated these Terms, if your use of the services is fraudulent or negatively impacting the services, or if it has become illegal or impractical to provide the services. We will make a reasonable attempt to notify you prior to any suspension if possible.

Compliance with Laws

Both you and Realtor Loop must comply with applicable laws related to our activities under these Terms.

No Waiver

Our failure to enforce any provision of these Terms does not waive our right to do so in the future. Even if we do waive a provision, it is not waived for all time unless it is in writing and signed by both parties.

Assignment

You cannot transfer these Terms without our written consent. Any attempt to transfer them will be null and void.

Unenforceability

If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, it will be limited or eliminated to the minimum extent necessary to make it enforceable. The rest of these Terms will continue to be in full force and effect.

Notices

Any notice required or permitted under these Terms must be given in writing to the receiving party by personal delivery, certified mail, overnight delivery, or email with confirmation of receipt. Notices to Realtor Loop should also be copied to Info@realtorloop.com, Attn: General Counsel.

Entire Agreement

These terms and their attachments replace all previous and current proposals, statements, marketing materials, presentations, and agreements, both oral and written. Any information or advice given by Realtor Loop’s employees or members, whether written or oral, does not create any additional warranty or expand the scope of the warranties mentioned in these terms. If you provide any purchase order document or similar document, it will only serve as evidence of your internal business processes, and its terms and conditions will be void and have no effect on these terms between you and Realtor Loop, even if Realtor Loop signs it after you accept these terms.

Force Majeure

If a party fails to perform any obligation due to a cause beyond its control and without negligence, such as a natural disaster, civil or military authority’s action or inaction, fire, strike, lockout, or other labor disputes, terrorist acts, war, riot, theft, earthquake, etc., it will not be considered an event of default or a breach of these terms. The affected party must take all reasonable actions to minimize the consequences of such a cause.

Governing Law and Venue

The Federal Arbitration Act will govern the enforceability and interpretation of the arbitration agreement section below. Apart from the arbitration provision, these terms will be interpreted according to the laws of the State of Virginia without regard to any conflicts of laws or principles that might cause the laws of another jurisdiction to apply. The United Nations Convention on Contracts for the International Sale of Goods will not govern these terms. Any legal action arising out of or related to these terms or Realtor Loop services will be brought in state or federal courts in Virginia, and both parties agree to the personal jurisdiction of these courts.

Agreement to Arbitrate

Before initiating any formal legal case, the parties should first attempt to resolve the dispute through Realtor Loop’s Customer Support. If the dispute remains unresolved, both parties agree to resolve any dispute relating to these terms or Realtor Loop services through binding arbitration in Austin, Virginia, or any other location agreed upon by both parties. This applies to all claims under any legal theory unless the claim falls under one of the exceptions mentioned in the “Exceptions to Agreement to Arbitrate” section. The agreement to arbitrate remains effective even after the parties stop using Realtor Loop services, and any dispute about the agreement’s enforceability or applicability will be resolved by the arbitrator.

The parties agree that disputes related to intellectual property (e.g., trademarks, trade dress, domain names, trade secrets, copyrights, or patents) will be resolved in court instead of through arbitration. However, if one party brings a claim to court that should be arbitrated or refuses to arbitrate a claim that should be arbitrated, the other party can request the court to compel arbitration. Before initiating arbitration, both parties agree to attempt to resolve the dispute through mediation conducted by the American Arbitration Association (AAA), with mediator fees and expenses split evenly.

If mediation is unsuccessful, either party may commence arbitration proceedings with AAA, governed by its Commercial Arbitration Rules. Each party may obtain non-privileged relevant documents and take a reasonable number of depositions. The statute of limitations for claims or counterclaims is not altered. The arbitration award will be based on evidence and applicable law and will be final and binding, and judgment may be entered in any court of competent jurisdiction.

The parties agree not to bring claims or controversies on behalf of others in any class, consolidated, or representative action. If the class action waiver provision is deemed unenforceable, the entire arbitration agreement will be null and void, but the rest of the terms will remain in effect.